Refund & Cancellation Policy
Refund & Cancellation Policy
Last updated: Aug 2026
At Narture CIC, we want everyone to have a positive experience, whether you are attending one of our workshops or purchasing our freshly made bakery products.
Because our workshops require advance planning and our bakery products are often fresh and perishable, different cancellation and refund arrangements apply.
Workshops
Workshop places are reserved for a specific date and time and we need to plan staffing, ingredients, materials and spaces in advance.
- More than 7 days before the workshop: You can request a full refund or transfer your booking to another available workshop date.
- Within 7 days of the workshop: Bookings are normally non-refundable and cannot be transferred, as we will already have committed costs in preparing for the workshop.
- If you cannot attend: You may arrange for another person to attend in your place. Please let us know in advance so that we can update the booking.
- No-shows: Unfortunately, we cannot provide a refund or transfer for places that are not attended.
If Narture CIC has to cancel a workshop, we will offer you the choice of a full refund or transfer to another suitable workshop date.
In exceptional circumstances, we may use our discretion to offer a refund or transfer outside these terms.
Bakery Products
Our bakery products are made fresh and may be perishable. For this reason, we cannot accept returns or provide refunds simply because you have changed your mind.
However, if your product is faulty, damaged, incorrect, or does not match what you ordered, please contact us as soon as reasonably possible after receiving or collecting your order. Depending on the circumstances, we may offer a replacement, refund or another appropriate resolution.
We may ask for photographs or other information to help us understand and resolve the issue.
Custom and Pre-Ordered Products
For bespoke, personalised or specially prepared bakery products, cancellation may not be possible once preparation has started.
If there is a problem with a custom or pre-ordered product, please contact us and we will work with you to find a fair and appropriate resolution.
Collection and Delivery
Customers are responsible for following any storage or handling instructions provided with bakery products after collection or delivery.
Narture CIC cannot accept responsibility for deterioration or damage caused by incorrect storage or handling after the product has been received.
If an order arrives damaged, is incorrect, or there is another issue with the delivery, please contact us as soon as possible.
Gift Vouchers
Gift vouchers are non-refundable and cannot normally be exchanged for cash.
Any expiry date or specific conditions applying to a gift voucher will be clearly communicated at the time of purchase.
Your Consumer Rights
This policy does not affect your statutory rights under applicable UK consumer law.
Where a product or service does not meet the standards required by law, you may have additional rights, including rights to a refund, replacement or other remedy.
If you have a concern about a booking or purchase, please contact us. We will always aim to deal with issues fairly, reasonably and with care.