At Narture CIC, we currently offer delivery for our wholesale bakery customers. As our bakery products are freshly made and often perishable, we arrange wholesale deliveries directly with our customers to make sure that orders reach them safely and at an appropriate time.

We currently do not offer standard delivery across all of our products.

Wholesale Bakery Deliveries

Wholesale bakery orders are delivered directly to agreed business addresses within our delivery area.

When placing a wholesale order, we will agree the following with you:

• the products and quantities required;
• the delivery address;
• the agreed delivery date;
• an approximate delivery time or delivery window; and
• any applicable delivery charge.

Delivery arrangements may vary depending on the size of the order, location and nature of the products.

We will do our best to deliver within the agreed delivery window. If we anticipate a significant delay or are unable to make a delivery as planned, we will contact you as soon as reasonably possible.

Delivery Charges

Any delivery charges for wholesale orders will be discussed and agreed at the time of ordering.

Where a minimum order value or other delivery conditions apply, these will be communicated to you before the order is confirmed.

Receiving Your Order

Please ensure that someone is available at the agreed delivery address to receive your order.

As our bakery products are fresh and may be perishable, they should be unpacked and stored appropriately as soon as possible after delivery. Any storage instructions provided with the products should be followed.

If no one is available to receive an order, we will try to contact the customer to agree what to do next. Depending on the circumstances, an additional delivery charge may apply if a further delivery attempt is required.

Checking Your Order

Please check your delivery as soon as reasonably possible after receiving it.

If your order is:

• missing items;
• contains the wrong products or quantities;
• damaged during delivery; or
• otherwise not what you ordered,

please contact us as soon as possible so that we can investigate and agree an appropriate solution.

Where appropriate, we may ask for photographs or other information to help us understand what has happened.

Damaged or Spoiled Products

We take care when preparing, packing and delivering our bakery products.

If you believe a product has been damaged in transit or is not suitable for consumption when received, please contact us promptly and, where possible, keep the product and packaging until we have had an opportunity to investigate.

We will assess the circumstances and, where appropriate, offer a replacement, refund or other suitable resolution.

We cannot accept responsibility for damage or deterioration resulting from incorrect storage or handling after the order has been received.

Delivery Delays and Exceptional Circumstances

We will always make reasonable efforts to deliver orders on time. However, occasionally circumstances outside our control may affect delivery, including severe weather, road closures, vehicle problems, unexpected staffing issues or other unforeseen events.

If something happens that may significantly affect your delivery, we will communicate with you as soon as reasonably possible and work with you to find a suitable solution.

Non-Bakery Products

We do not currently offer standard delivery for prints, artwork, merchandise or other non-bakery products.

If you would like to purchase a print or another product that does not have a delivery option available, please get in touch with us at info@narture.co.uk

Depending on the product and your location, we may be able to arrange postage, delivery, collection or another suitable option. Any additional postage or delivery costs will be discussed and agreed with you before your purchase is confirmed.

Collection

Where available, collection may be arranged for certain products or orders. Collection details, including the collection location and any collection arrangements, will be confirmed when your order is placed.

Contact Us

If you have any questions about delivery, wholesale bakery orders, or purchasing one of our other products, please contact us:

Narture CIC
info@narture.co.uk
narture.co.uk

We are always happy to discuss individual requirements and will do our best to find a suitable arrangement.